(Submitted by Orange Ink PR)
April 25, 2016 – KPMG International has received all star ratings for its shared services and outsourcing advisory capabilities on the International Association of Outsourcing Professional’s (IAOP) 2016 World’s Best Outsourcing Advisors list. The 10-member judging panel – which included executives from GE, IAOP, Manchester Business School, Sprint, and Thomson Reuters – used a rigorous methodology to award KPMG with top company scores in all judging categories, in particular perfect scores (8 out of 8) in the two that most strongly reflect ability to enable client success: Customer References and Programs for Innovation.
The judges recognised KPMG’s delivery excellence through its customer references, which spanned transformational Information Technology Outsourcing, Business Process Outsourcing, and shared services in multiple geographies, and in sourcing advisory areas including finance, supply chain management, application development and maintenance, governance, and change management.
“KPMG’s dedication to empowering its more than 1,100 team members in over 60 countries with Center of Excellence-based people, process, and technology investments and rigor, has enabled us, year-over-year, to help our clients realise sustainable, transformational change,” said Trevor Hoole, CEO of KPMG in Southern Africa. “The all-star ratings awarded to us by the independent panel of IAOP judges underscore our passion for and singular focus on delivering transformational value to our clients.”
In the programmes for innovation judging category – which IAOP describes as “demonstrated through specific programs and resulting outcomes that produce new forms of value for customers” – KPMG highlighted its:
- Pioneering Pharma GBS Consortium, established in 2014. The consortium’s objective is to extend knowledge of global business services (GBS) through open, peer-based discussions on key management and operational issues. Current members include most of the world’s top pharmaceutical companies, and membership is open to all pharmaceutical and medical device organisations globally.
- ITO Service Provider Performance and Satisfaction Study (SPPS) program. Now in its eighth year, the annual study captures buyers’ direct insights and perceptions about the performance of their IT service providers against a range of performance metrics including general satisfaction, quality, price, risk, strategic relationship management, innovation, flexibility, IT security, governance, and likelihood to renew or recommend.
- China Shared Services Center Roundtable Series, which provides peer-based insights, perspectives, guidance, and leading practices to those considering implementing shared service solutions, the predominant service delivery model in the country. The sessions are designed to encourage participation, stimulate open, candid discussion, and solicit opinions from all participants.
Other KPMG innovations that enable its sourcing advisors to help clients achieve their transformational objectives include:
- Its 12-year-old Pulse Survey programme, which on a quarterly basis identifies and interprets key market conditions, characteristics, and leading practices in end-user organisations’ usage of shared services, outsourcing, and third-party business and IT services.
- Its four-year-old Technology Innovation Center, which connects leading global technology thinkers including entrepreneurs, Fortune 500 technology executives, venture capitalists, and KPMG member firm professionals in all world regions to identify and evaluate the impact of disruptive technologies.
- It’s Ignition Centers, which work with strategic partners to deliver capabilities in digital and mobile business solutions, data & analytics, technology business management, tax transformation and technology, business in the cloud, and HR transformation.